Privacy
We take your privacy seriously.
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We’ll always tell you before we collect any personal information and we’ll never sell it or share it with anybody else.
This privacy policy outlines the ways we collect and process your personal information on this website and our basis for doing so. We may update this policy from time to time to reflect any new ways we are processing your data and for other operational, legal or regulatory reasons.
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What information do we collect about you?
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If you have an account with us or make a purchase online with us, we collect your name and contact details (including your address, telephone number, details about your order, and your billing information (where you are purchasing products)).
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Where do we get this information from?
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We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, or through your communications with us.
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Information that you give us.
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You may share personal data about yourself with us by:
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filling in forms on our websites, including when you purchase products online, submit queries to us, or create an account.
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giving us information about yourself in any communication with us, either by telephone, e-mail, post or otherwise, either in connection with your account, purchases, or to report a complaint or issue.
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You are not obliged to provide your personal data to us. However, if you do not provide your personal data to us, we may not be able to fulfil your order or provide other services to you or respond to your queries.
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If you contact us via email your email address and message will be accessible to our small team. Contents of your email maybe added to our secure CRM platform.
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Storage
We will store any personal information you provide such as your name, email address, and phone number, plus any other information submitted.
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We do this so we can respond to your request and fulfil an order(s). We may keep a record for future reference, this is usually up to 2 years, but may also be indefinitely.
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If appropriate, we may also store your information in the following places:
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Within our secure email servers
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Within our secure website database
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Within our secure CRM platform
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Why do we need your information?
The main purpose for which we use your information is to provide you with the products that you purchase from us..
In particular, we use your information:
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to provide you with the products that you have purchased from us and any receipts of purchase, including to deliver your products, and to send you order status updates;
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to take payments for the products that you have purchased;
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to provide customer service and support to you;
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to develop and improve our products and services;
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to develop and improve our websites and set default options for you (such as language and currency) and to ensure that content is presented in the most effective manner;
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to notify you about changes to our products;
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Lawful basis for processing
We process your data under the following basis:
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Consent
You have given clear consent for us to process your personal data for a specific purpose. For example, delivery of your order.
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Contract
The processing is necessary for a contract we have with the you, or because you have asked us to take specific steps before entering into a contract. For example, purchasing from our website.
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Legitimate interests
We collect data on how people are using our website to detect patterns and trends so we can continue to improve our business.
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Your rights
You may contact us to ask what personal data we hold about you. In addition, you can request your personal information to be:
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Corrected
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Updated
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Deleted
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Withdraw any consent you have given us to process your data
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Request that we correct any inaccurate information we hold about you .
If you would like to exercise this right, please contact us.
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Collected information
When you visit this website, we automatically collect certain information about your device, including information about your web browser, IP address and location. Additionally, as you browse the website, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the website, and information about how you interact with the website.